This is a course where you will learn the principles and practices of effective quality management system audits compliant with ISO 9001 and ISO 19011, “Guidelines for auditing management – systems” emphasizing your ability to conduct 2nd party assessments of suppliers and sub-contractors. All our tutors are experienced trainers with real industry experience of auditing.
Let our experienced TPT tutors (we do not subcontract our training) guide you through the entire audit process, from initiating the audit through to conducting audit follow-up with this International Register of Certificated Auditors (IRCA) certified course. Over five days, you’ll develop auditing skills through a balance of classroom tutorials, practical role-playing, group workshops, and open forum discussions with a written examination on your final day. Our state of the art training facilities at the Orbit Centre, Merthyr Tydfil provides the ideal environment for successful learning. (www.orbitbusinesscentre.co.uk)
Who should attend?
- Quality professionals interested in conducting first-party, second-party, and/or third-party audits
- QMS Management representatives
- Quality managers and quality directors
- QMS Consultants
What will I learn?
Knowledge – You will be able to describe the purpose of:
- A Quality Management System
- Quality Management System standards
- Quality Management System audits
- 3rd party certification
- The role of the auditor to plan, conduct, report and follow up a Quality Management System audit in accordance with ISO 19011 (and ISO 17021 where appropriate)
Skills – You will learn the skills to:
- Report, and
- Follow up an audit of a Quality Management System to establish conformity (or otherwise) with ISO 19011 (and ISO 17021 where appropriate)
Prior Knowledge – Prior to attending you will be expected to have: Knowledge of the following quality management principles and concepts:
a) Management systems
- The Plan, Do, Check, Act (PDCA) cycle
- The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continuous improvement.
b) Quality management
- The fundamental concepts and the seven quality management principles (see ISO 9000):
- Customer focus
- Engagement of people
- Process approach
- Evidence-based decision making
- Relationship management.
- The relationship between quality management and customer satisfaction.
c) ISO 9001
- Knowledge of the requirements of ISO 9001 and the commonly used quality management terms and definitions, as given in ISO 9000, which may be gained by completing an IRCA Certified QMS Foundation Training course or equivalent.